Stop letting your customers
leave in silence.
96% of unhappy customers never complain directly — they simply leave. With Qualywatch, they finally have a voice. Listen before they churn.
№ 01 · The Problem
Customer experience is your costliest blind spot.
Every day, your customers send you signals. Most of them disappear before they reach the right person. Here are the three leaks silently destroying your satisfaction.
Feedback that gets lost in the noise.
Paper forms, WhatsApp, emails… Customer feedback ends up everywhere except where it would be useful.
Unhappy customers don't complain. They leave. And they tell 12 people.
Data without action.
Quarterly NPS — but what do you do between two readings? With no link from indicator to action, the number stays decorative.
A perception impossible to objectify.
"Customers are happy" — really? Without a structured system, perceived quality stays a hunch, not a steering metric.
№ 02 · The simple solution
6 powerful features.
No more endless paper questionnaires. Just a scan, a feedback, and an immediate action.
Multi-channel collection
In-store QR code, WhatsApp Business, email, public link. Your customers leave feedback from their preferred channel, in under 60 seconds — no app to install.
Real-time alerts
Mobile + web push notifications the moment a critical feedback comes in. The right manager is notified in under 30 seconds — not an email with the CEO in CC.
NPS & CSAT dashboard
Track your NPS, CSAT and satisfaction scores by service, team, period. Trends, benchmarks, anomalies — every manager sees only what concerns them.
AI — Analysis & Chat
Every feedback is classified automatically (sentiment, topic, urgency). The AI Chat answers your business questions: "Which service dropped the most in May?".
SLA & auto-escalation
Set processing deadlines by priority. A feedback not handled in time automatically escalates to the next manager up. No more forgotten cases, no more blind spots.
KaliPoints gamification
Your customers earn points for leaving feedback. Your employees get badges and leaderboard rankings when they're well rated. Quality becomes a team sport.
№ 03 · The solution
Three pillars to take back control.
Qualywatch connects how customers feel to how your operations run, continuously. Each pillar reinforces the others around one single data point — satisfaction.
Collect across every channel.
QR codes, WhatsApp, email, web form. Every channel flows into a single, tagged stream.
Understand what matters.
Context-aware AI that detects sentiment, topic and urgency. A weekly summary in plain English.
Close the loop fast.
One-click reply, auto-escalation, KaliPoints for teams. The customer is contacted before they leave.
№ 04 · How it works
From customer feedback to action in 4 steps.
A simple flow, designed for field teams as much as for executives. No long onboarding, no complex integration.
Connect your channels
Plug in your customer touchpoints in a few clicks: website, app, WhatsApp, in-store QR code.
Collect continuously
Feedback flows in automatically. No manual entry, no data lost.
See it in real time
An intuitive dashboard with scores, trends and alerts. Every manager sees what matters to them.
Act and measure
Trigger corrective actions, assign owners, measure the impact.
№ 05 · Who is it for?
Built for companies that live in customer contact.
Hospitality & Restaurants
Capture customer feedback before they leave — and before they post a review. Turn every stay into a lesson learned.
Banking & Insurance
Objectively measure branch experience. Spot friction across digital and in-person customer journeys.
Telecom & Services
Track satisfaction in real time across call centers, stores and digital channels. Catch churn before it happens.
Retail & Distribution
Measure in-store experience, benchmark your locations against each other, and give field managers the data to act.
№ 06 · Customer portal
Your teams. Your collaborators. All connected.
With Qualywatch, invite both your internal teams (managers, service heads, employees) and your external collaborators — partners, vendors, VIP customers. Each one with their own role, permissions and workspace.
- Email invitationSend a secure magic link
- Granular permissions6 roles: CEO, director, manager, service head, employee, customer
- Real-time collaborationMultiple people on the same feedback
- Unlimited customersNo cap on the number of collaborators
№ 07 · Internal feedback
Your employees have a voice too.
Not just customers. Your employees and team members can also submit feedback — on their manager, their service, the atmosphere, the tools. When the author is an active company member, their identity is automatically hiddenand the feedback shows up as "Anonymous employee".
- Auto-anonymisationWhen the author is an active company member, their identity is automatically hidden.
- Same channelsQR codes, public link, email — your teams use the same touchpoints as your customers.
- Weak signalsTensions, frustrations, improvement ideas — caught before they become real problems.
- Team climateMeasure the health of your teams in the same place as customer satisfaction.
"A company that doesn't listen to its teams can't listen to its customers."
№ 08 · Why Qualywatch
Not yet another form.
An operating system.
Four design choices that set us apart — not marketing bullets, but architectural decisions you'll feel from week one.
Continuous, not periodic
No more quarterly surveys that arrive too late. Qualywatch listens constantly.
Actionable, not decorative
Every score is wired to an action. No metric without an improvement plan.
Field-first
Built for the front-line manager, not just for the boardroom.
Built for global businesses
Multilingual, mobile-first, local payments, multi-region hosting. Whether you're in Dakar, Casablanca, Paris or São Paulo — Qualywatch adapts.
№ 09 · Your weapons
Eight weapons to retain your customers.
No empty promises. Eight concrete capabilities that, taken together, turn every feedback into a retention opportunity — and every unhappy customer into a kept one.
Boost your Google rating.
Smart CTA: happy customers are redirected to Google to leave a 5-star review. Unhappy ones are handled privately. Your e-reputation climbs — effortlessly.
Catch departures before they happen.
Our AI computes a risk score for every customer: rating drop, prolonged silence, recurring negative feedback. You act BEFORE they leave — not after the loss.
Confirm resolution with the customer.
Once a negative feedback is handled, the customer gets an email + WhatsApp to confirm the problem is solved. Meta-approved templates. You keep their trust.
Your colors, your brand, everywhere.
QR codes, forms, emails and customer portal in your brand's colors. Logo, mascot, custom palette — your customers never leave your visual universe.
Customers get their own space.
Every customer can follow the resolution of their feedback in their portal. Status, messages, history, final validation. Transparency as a retention weapon.
Reply in 3 seconds, at 3 a.m.
A library of templates validated by your leadership. The manager picks one, personalises, sends. Never another clumsy or late response — industrialised reply quality.
It's the customer who validates.
You've handled the feedback? The customer confirms resolution from their portal, by email or WhatsApp. Not you. Them. The last word always belongs to the one who pays — that's what satisfaction looks like.
Your customers find answers themselves.
Brand-specific FAQ, support articles, private knowledge base. 60% of customer questions are answered without asking your team — autonomy + comfort.
Your brand, your identity.
Logo, colors, typography — everything is customisable. Your QR posters, emails, customer portal and app take on your company's visual identity. A consistent experience with your brand, from the first scan to the resolution confirmation.
№ 10 · API access
Your data. Your stack.
Generate your API access keys directly from the dashboard and connect Qualywatch to your CRM, ERP, BI or helpdesk. Stable REST v1, scope-based permissions, per-key rate limit.
- API access keysGenerate your keys from the Qualywatch dashboard. Format `qw_…`, SHA-256 hashed, revocable at any time.
- Granular permissions7 scopes: read:feedbacks, write:feedbacks, read:stats, read:employees, read:services, read:clients, webhooks.
- Per-key rate limitBusiness: 60 req/min · Enterprise: 300 req/min. Cap adjusted per key based on your plan.
- HMAC-signed webhooksEvents `feedback.created`, `feedback.critical`, `sla.breach`. SHA-256 signature, exponential retry (10s/1min/5min), auto-disable after 10 failures.
qw_•••••••••••••••••••••••••••••••••••8a3fqw_•••••••••••••••••••••••••••••••••••21cbcurl https://api.qualywatch.com/api/v1/feedbacks \
-H "Authorization: Bearer qw_…8a3f"
№ 11 · Our story
The vision behind Qualywatch.
"I've seen too many companies lose their best customers without ever knowing. Qualywatch exists so that never happens again."
An unhappy customer never complains — they just leave. Then they tell 12 people, drop a bad review, post an angry live, or start a thread that goes viral. Companies lose their reputation in silence, with no chance to react.
Qualywatch isn't yet another form. It's the infrastructure that turns every piece of feedback into a decision — and every unhappy customer into a retained one.
Satisfaction isn't a KPI. It's the promise you keep to your customers.
№ 12 · Testimonials
Not marketing.
Results.
350+ businesses · 2.4M feedbacks · 12 months of data — from the operators who run their business daily.
An unhappy patient was contacted within 4 minutes thanks to the real-time alert. He came back the following week. Without Qualywatch, we would have lost him.
The leaderboard changed everything. Our waiters compete to top the ranking. Satisfaction went up 23% in one quarter.
We used to get 3 Google reviews a month. With Qualywatch, we collect 15 a week. Our rating jumped from 4.1 to 4.8 in two months.
№ 13 · Pricing
Four plans, one fair price.
No hidden fees. Mobile money, bank transfer, card. Then activate the right plan straight from the app.
To get started
Limits
- · 1 manager · 10 employees
- · 5 services
- · 100 feedbacks/month
Included
- NPS score
- Real-time
- Data export
- KPI dashboard
- Feedback validation
- Employee management
- Service management
- Customer management
- White-label
For teams
Limits
- · 1 manager · 30 employees
- · 500 feedbacks/month
- · 0 AI resolutions/month
Included
- Everything in Free
- Google Reviews CTA
- AI analysis
- BI Chat
- Team management
- Employee ranking
- Badges & leaderboard
- SLA management
- Advanced import/export
- Custom QR code
- Employee dispute
- Scheduled reports
For businesses
Limits
- · 3 managers · 75 employees
- · Unlimited feedback
- · 300 WhatsApp/month
- · 10 custom fields
Included
- Everything in Pro
- WhatsApp Business
- Canned responses
- Custom fields
- Chatbot
- Org chart
- Rewards
- Help center
- API access
- Reputation scraping
- Audit log
Complete solution
Limits
- · 5 managers · unlimited employees
- · Unlimited feedback
- · Unlimited WhatsApp (fair use)
- · 200 AI resolutions/month
Included
- Everything in Business
- Customer portal
- QualyAgent
- Predictive analytics
№ 14 · Data & Security
Trust is at the heart
of our commitment.
Your data stays yours. Compliance, isolation and encryption — audited, not just claimed.
Multi-tenant isolation
Every company is fully isolated. Zero data sharing between accounts.
GDPR compliant
Right to be forgotten, anonymisation, one-click export. DPA available.
Secure cloud
Automated daily backups, GDPR-compliant European hosting.
Strong authentication
Encrypted tokens with expiry, email OTP, optional 2FA.
№ 15 · FAQ
Frequently asked questions.
Everything we get asked before signing. No jargon, no empty promises.
01Do my customers need to download an app?
No. Qualywatch works via QR code and web link. No install, no account on the customer side. Feedback is left in under 60 seconds.
02How long does it take to set up Qualywatch?
10 minutes on average. Sign up, import your team via Excel or Google Sheets, automatic QR-code generation per service. You're live before the evening shift.
03Can I customise the feedback form?
Yes — 49 custom fields available from the Business plan up. Choose the questions, the order, the display conditions, the required answers.
04What are KaliPoints?
A convertible points system: your customers earn them for leaving feedback, your employees earn them when they get a good rating. Instant recognition, not a gimmick.
05Is Qualywatch GDPR compliant?
Yes. European hosting (Germany, Falkenstein), DPA available, right to be forgotten, anonymisation, one-click data export. Also compliant with Senegal's data protection law.
06Which payment methods do you accept?
Mobile money (Orange Money, Wave, MTN), international cards, bank transfer. Monthly or annual billing (-2 months on annual).
№ 16 · Platform
Web, iOS, Android — it's all here.
Run your customer satisfaction from your desk or on the move. One login, your data everywhere. Download the app on App Store or Google Play.
Your feedback in your pocket, everywhere, all the time.
Real-time notifications, mobile dashboard, feedback validation in seconds. The native iOS and Android app, built for field teams who run their business daily.
Your managers get an alert the moment a customer leaves a critical feedback. They can step in, assign, reply — straight from their pocket.
- Push notifications
- Multi-device auto sync
Coming soon
№ 17 · Contact · Soft launch
Let's talk. We reply fast.
Qualywatch is in early access. Leave us a note and we will open the app for you within 24 business hours.
Ready to listen
to your customers?
Join 500+ venues already using Qualywatch to improve customer experience.